Refund, Cancellation & Service Terms Policy

SWAB Technologies Private Limited
Effective Date: 10/10/2025
Last Updated: 10/10/2025

1. Introduction

This Refund, Cancellation, and Service Terms Policy (“Policy”) governs all transactions, service requests, and payments made by users (“User”, “you”, or “your”) on or through the website client.bharatesevakendra.com and its associated platforms operated by Swab Technologies Private Limited (“Company”, “we”, “our”, or “us”).

By accessing our website, availing our services, or making any payment, you agree to the terms stated herein. This Policy must be read in conjunction with our Terms and Conditions and Privacy Policy.

2. General Terms of Refund

a. No Automatic Refund:
All payments made towards our services are considered final once the service process has commenced, unless specifically stated otherwise in writing.

b. Refund Eligibility:
A refund may be considered by the Company only under the following conditions:

• Duplicate payment due to a technical error or transaction failure;
• Payment made but service not initiated due to the Company’s inability or discontinuation of that specific service;
• Erroneous or unintentional payment for an unavailable service, subject to management approval.

c. Non-Refundable Services:
The following are strictly non-refundable:

• Government fees, challans, or statutory payments made on behalf of the User;
• Professional, consultancy, or service fees once the processing of the application or assignment has commenced;
• Fees paid towards franchise, branding, or non-transferable licenses;
• Charges paid to third-party or affiliate partners.

d. Partial Refunds:
In cases where only a portion of the service is completed, and a genuine reason is found valid by the Company, a partial refund may be issued after deducting the applicable administrative and professional charges.

3. Refund Procedure

• Users seeking a refund must submit a written request to contact@bharatesevakendra.com within 7 working days of payment, clearly mentioning the reason and proof of payment.
• The Company shall review the request, verify the transaction, and determine eligibility within 15 working days.
• Approved refunds shall be processed within 7–10 working days thereafter through the same mode of original payment or as otherwise notified.
• All refund decisions shall be final and binding, at the sole discretion of the Company’s management.

4. Cancellation Policy

a. User-Initiated Cancellations:

• Cancellations must be requested in writing before the initiation of service.
• Once the process or documentation has begun, cancellation requests will not be entertained.

b. Company-Initiated Cancellations:

• The Company reserves the right to cancel or discontinue any service at its discretion due to regulatory changes, lack of required documentation, or other operational reasons.
• In such cases, the Company may issue a full or proportional refund, as applicable.

5. Service Responsibility and Limitations

• The Company provides facilitation and advisory services based on the information provided by the User.
• The Company is not responsible for delays, denials, or rejections by government departments, statutory authorities, or third-party systems.
• Users are solely responsible for providing accurate and complete documents and information.
• The Company’s role does not include decision-making or issuance of government approvals, licenses, or certifications — it acts as an intermediary and facilitator.

6. User Liability and Compliance

• The User is fully responsible for ensuring that all documents and declarations submitted are authentic and compliant with applicable laws.
• The Company reserves the right to deny services or refunds if fraudulent, misleading, or illegal activities are detected.
• The User agrees to indemnify and hold harmless the Company, its officers, employees, and representatives from any loss, claim, or damage arising from non-compliance or misuse of our Services.

7. Limitation of Liability

• The Company shall not be liable for any indirect, incidental, or consequential loss, including but not limited to financial loss, opportunity loss, or reputational damage arising from use or inability to use the Services.
• The Company’s total liability, under any circumstances, shall not exceed the total amount paid by the User for the specific service in question.
• The Company shall not be responsible for technical errors, system interruptions, or delays beyond its reasonable control.

8. Regulatory and Legal Compliance

• All transactions, communications, and processes are governed by the applicable laws of India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.
• Users must comply with all applicable local, state, and central laws while availing any of the Company’s Services.
• The Company shall cooperate with legal authorities in case of investigation or lawful request.

9. Communication and Dispute Resolution

• All communications related to refund, cancellation, or dispute resolution must be made in writing to:
  Mail: contact@bharatesevakendra.com
  Address: SWAB Technologies Private Limited, Shop No.09, Ground Floor, SAHIL ARCADE, JM Road, Shivajinagar (Pune), Pune City, Pune-411005, Maharashtra.
• The Company shall attempt to resolve disputes amicably within 30 days of receiving a formal complaint.
• In case of unresolved matters, disputes shall be subject to the exclusive jurisdiction of the competent courts in Shivaji Nagar, Pune, Maharashtra, India.

10. Policy Amendments

The Company reserves the right to modify, update, or replace this Policy at any time without prior notice. The latest version shall be made available on our website and will govern all transactions thereafter.

11. Contact Information

SWAB Technologies Private Limited
Shop No.09, Ground Floor, SAHIL ARCADE, JM Road, Shivajinagar (Pune), Pune City, Pune-411005, Maharashtra
Email: contact@bharatesevakendra.com
Phone: 9067380666
Website: www.bharatesevakendra.com

⚖️ Legal Notice

This Policy forms an integral part of the Terms and Conditions of SWAB Technologies Private Limited. By using the Website or any Service, the User acknowledges that they have read, understood, and agreed to abide by this Policy and all related documents.