Privacy Policy

1. Introduction

SWAB Technologies Private Limited (“Company”, “we”, “our”, or “us”) values the privacy of all individuals (“User”, “you”, or “your”) who visit our website www.bharatesevakendra.com and use our online or offline services.

This Privacy Policy (“Policy”) explains how we collect, process, store, share, and protect your personal data when you access our website, contact us, or avail any of our services, whether directly or through authorized franchise centres such as “SWAB’s Bharat Seva Kendra”.

By accessing our website or using our Services, you agree to this Policy. If you do not agree, please discontinue using our Website and Services.

2. Scope and Applicability

This Policy applies to:

• ● Visitors to our Website and digital platforms;
• ● Clients, franchisees, and service partners using our business and consultancy services;
• ● Individuals whose personal or professional data is collected for communication, registration, or compliance-related purposes.

This Policy does not apply to third-party websites, platforms, or applications that may be linked to our website. We encourage you to review their respective privacy policies before engagement.

3. Information We Collect

We collect personal and non-personal information necessary to deliver, improve, and secure our Services.

a. Personal Information:

We may collect the following personal data from you:

• ● Full name, gender, date of birth, and contact details (email, phone number, address);
• ● Identity and registration details such as PAN, Aadhaar, GSTIN, or business registration documents (if applicable);
• ● Payment details and transaction references (processed securely through third-party gateways);
• ● Communication records, support tickets, and correspondence;
• ● Employment or franchise-related details when engaging with our company.

b. Non-Personal / Technical Information:

When you visit our website, we may automatically collect:

• ● Browser type, device information, IP address, and access time;
• ● Cookies and analytics data used for improving functionality and user experience.

4. Purpose of Data Collection

We collect and process data for the following lawful and legitimate purposes:

• 1. To identify and authenticate users and process service requests;
• 2. To provide professional, consultancy, and facilitation services;
• 3. To comply with legal, regulatory, and contractual obligations;
• 4. To communicate updates, service alerts, and transaction details;
• 5. To manage billing, payments, and accounting;
• 6. To maintain user records and improve our digital platforms;
• 7. To detect, prevent, and investigate fraud, security breaches, or misuse of services.

We process personal data strictly for the purpose for which it was collected and as permitted under applicable laws.

5. Data Retention

We retain personal data only for as long as it is necessary to fulfil the purposes outlined in this Policy or as required by law. Once the purpose is fulfilled, we securely delete, anonymize, or archive the data in accordance with our data retention protocols.

6. Data Sharing and Disclosure

Your personal data may be shared under the following limited circumstances:

• 1. With Government Authorities: When required for registration, compliance, or legal verification purposes.
• 2. With Third-Party Service Providers: For payment processing, data storage, analytics, or service delivery (all of whom are contractually bound by confidentiality).
• 3. With Franchise or Affiliate Partners: For service coordination or communication with the User.
• 4. For Legal Compliance: To comply with applicable law, court orders, or regulatory requests.

We do not sell, rent, or trade your personal data to any third party for marketing or commercial gain.

7. Data Security Measures

We adopt reasonable organizational, technical, and administrative safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

Our measures include:

• ● Encrypted data transmission using SSL/TLS;
• ● Controlled user access and authentication;
• ● Regular system monitoring and compliance audits;
• ● Secure servers and firewalls;
• ● Restricted internal access to authorized personnel only.

However, no electronic storage or transmission method is entirely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. User Responsibilities

• By using our Website and Services, you agree to:
• ● Provide accurate, complete, and lawful information;
• ● Maintain confidentiality of login credentials, OTPs, and communication received from the Company;
• ● Refrain from using false identities or unauthorized access methods;
• ● Notify the Company immediately in case of any unauthorized access, misuse, or breach.

The Company shall not be liable for any loss or damage arising from the User’s failure to comply with these responsibilities.

9. Cookies and Tracking Technologies

Our website may use cookies and tracking technologies to enhance user experience and analyse performance. You can manage cookie preferences in your browser settings. Disabling cookies may limit certain functionalities of our website.

10. Rights of Users

Under applicable data protection laws, including the Digital Personal Data Protection Act, 2023, you may have the following rights:

• ● Right to access your personal data;
• ● Right to request correction or update of inaccurate information;
• ● Right to withdraw consent (where processing is based on consent);
• ● Right to request deletion of personal data, subject to legal retention obligations;
• ● Right to lodge a complaint with the Data Protection Board of India, if applicable.

Requests related to data rights can be sent to contact@bharatesevakendra.com

11. Third-Party Links and External Platforms

Our website may contain links to external websites or applications operated by third parties.

We are not responsible for the content, privacy practices, or security of such third-party websites. Users are advised to review their policies before providing personal information.

12. Compliance and Legal Responsibility

• a. The Company operates in accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.
• b. All data collection and processing are based on lawful grounds such as contractual necessity, consent, and legitimate business interests.
• c. The Company shall cooperate with lawful government or regulatory investigations where disclosure of information is mandated.
• d. Users are responsible for ensuring that their use of our Services complies with applicable local, state, and national laws.

13. Limitation of Liability

a. The Company shall not be liable for any indirect, consequential, or incidental loss, including data loss, financial damage, or unauthorized access beyond its reasonable control.

b. The Company is not responsible for technical failures, cyber incidents, or third-party platform errors that may impact service availability.

c. The Company’s total liability, in any case, shall not exceed the amount paid by the User for the service that directly led to such liability.

14. International Data Transfer

Although the Company primarily operates within India, certain technical service providers may store or process data outside India. In such cases, we ensure that your data receives equivalent protection as required under Indian law and international best practices.

15. Updates to this Policy

We may revise or update this Privacy Policy from time to time to reflect legal, operational, or technological changes.

The updated version will be published on our website with a revised effective date. Continued use of our Services after such updates constitutes your acceptance of the modified Policy.